Thank you for choosing us for your unique, custom-designed products! Each item is specially created just for you with your chosen design. Because of this personalized approach, our refund and returns policy is a little different from standard retail.
Understanding Our Custom Products
Every product you order is made specifically for you after you place your order. This means we don’t hold stock of pre-printed items.
Returns and Exchanges
Due to the custom nature of our products, we cannot accept returns or exchanges for reasons such as simply changing your mind, or if you selected the wrong size, color, or design. Please take extra care to review all your order details, including product specifications, size charts, and the design you’ve chosen, before completing your purchase.
If a refund is approved, it will be processed back to your original payment method. Please allow [5-10] business days for the refund to appear in your account, as processing times may vary depending on your payment provider and bank.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {info@wardingyou.com}.
Product Issues (Damaged or Defective Items)
We stand behind the quality of our custom products. If your order arrives damaged or with a manufacturing defect, we will gladly work with you to find a resolution.
How to Report an Issue:
Please reach out to us via our website’s “Contact Us” page or the contact method provided in your order confirmation.
In your message, please include your order number and a clear description of the problem you’ve encountered.
To help us quickly assess the issue, please provide clear photos showing the defect or damage. If the problem affects multiple items, please include a photo (or video) showing all affected products.
In most cases, you will not be required to return the damaged or defective product. Please do not discard the item until you have received instructions from our team.
Important Considerations & Exceptions:
Size and Color Accuracy: While we strive for accuracy, please note that colors may appear slightly different in person compared to how they are displayed on your screen due to variations in monitor settings. Additionally, as items are made to order based on your selection, we cannot offer exchanges or refunds for incorrect size or color choices made by the customer. Please consult our size charts and product descriptions carefully before ordering.
Print Placement: For products with direct-to-garment printing, there is a standard industry tolerance of approximately 0.5 inches for the print position. Minor variations in print location within this range are considered acceptable and are not considered a manufacturing defect.
Delivery Issues:
Incorrect Shipping Address: It is essential to provide an accurate shipping address at checkout. If your order is returned to us or undeliverable due to an incorrect address provided by you, you will be responsible for the cost of reshipping the item. We cannot provide a refund for items lost due to an incorrect address.
Lost Packages: If your package appears to be lost in transit, please contact us. We will investigate the delivery status and work to find a solution, which may include a free replacement or a refund. We will keep you informed during the investigation process.
Refused Delivery: If you refuse delivery of your package without prior arrangement or a valid reason, we will not be able to provide a refund.
Delays Due to Unforeseen Events (Force Majeure): In rare circumstances, events beyond our control, such as natural disasters, major service disruptions, or other force majeure events, may cause delays in production or shipping. We will do our best to notify you of any potential delays but cannot be held responsible for issues arising from these unforeseen events.
Reporting Issues After 7 Days: To be eligible for a free replacement or refund for a product quality issue, you must report the issue to us within 7 days of delivery. We will review issues reported after this timeframe on a case-by-case basis, but we may be unable to offer a free replacement or refund.
Cancellations & Contact Us
Due to the custom nature of our products, production begins shortly after your order is placed. We may be able to cancel your order if you contact us within [e.g., 1-2] hours of placing it, provided production has not yet begun. Once production has started, we are unable to cancel your order.
If you have any questions about our refund and returns policy, or need assistance with your order, please don’t hesitate to contact us through our “Contact Us” page or at [info@wardingyou.com]. We’re here to help!